Reference

Our Privacy Policy: Clear Rules for Your Account

When you open an account with carolina evening, your personal data — from your payment details to your deposit history — stays secure and private.

Data encryption on all depositsDANA, OVO, GoPay, QRIS securityAccount access anytime
carolina evening Our Privacy Policy: Clear Rules for Your Account
REACH US ANYTIME

How to Contact Us About Your Privacy

Your privacy questions matter to us, and we're here to help. We offer support across multiple channels so you can reach us whenever you need clarity…

Live Chat Support Available daily 08:00 to 23:00 WIB. Ask about your account privacy settings, data requests…
Email Privacy Team Send privacy requests to [email protected].
Account Settings Portal Log in and open Settings > Privacy & Data.
SECURITY & TRANSPARENCY

How We Keep Your Privacy Secure

carolina evening uses industry-standard encryption to protect every interaction on the platform. Your payment information from DANA, OVO, GoPay and QRIS transactions is tokenised — meaning we never store your actual bank…

Encrypted Transactions

All DANA, OVO, GoPay and QRIS deposits use end-to-end encryption. Your banking details never reach our database in plain text.

Data Retention Schedule

Active account data stays accessible to you. After account closure, we retain records for 24 months for legal and compliance reasons, then securely delete them.

Access Control

Only authorised team members view your data for account support, fraud checks or law-enforcement requests. We log every access and you can request an audit trail.

Cookie Policy

Session cookies keep you logged in; analytics cookies help us improve the lobby. Disable any in your browser settings; essential cookies cannot be switched off.

Third-Party Sharing

We share payment data only with your bank or payment provider when required to process DANA, OVO, GoPay or QRIS transfers. No marketing or data brokers.

Your Right to Request

Email [email protected] to request, correct or delete your personal data. We respond within 30 days with details of what we hold and why.

Privacy Questions Players Ask

We answer the most common privacy questions from players in Indonesia and across our regions. If you don't find your answer here, our support team is ready to help via live chat or email.

Your DANA, OVO, GoPay or QRIS transaction record stays on your account for your own reference and for dispute resolution. We keep a secure copy for 24 months to verify withdrawals and comply with tax law. After that, we permanently delete it.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. You'll receive a file with your profile, transactions, login history and all data we store. You can also email [email protected] to request it.

No. We never sell your personal data. We share payment details only with your bank or DANA, OVO, GoPay, QRIS provider to process your transaction. We do not share your email, phone or gameplay history with anyone else.

We encrypt all login sessions, log suspicious access attempts in real-time and require multi-factor authentication for password recovery. If you suspect unauthorized access, change your password immediately and contact live chat support.

Cookies are small files your browser stores to remember you're logged in and which games you viewed. You can disable non-essential cookies in your browser settings anytime. Essential cookies keep the lobby working and cannot be turned off.

Your personal information remains encrypted on our servers for 24 months to settle any disputes or tax queries. After that, we securely delete it. Your transaction history stays on your account until you request deletion.

Contact our privacy team immediately at [email protected] or via live chat. Include details of your concern and your account number. We investigate all privacy reports within 7 days and respond with findings and remediation steps.