Frequently Asked About Legal & Access
Game eligibility depends on local law in your region. When you open your account, we confirm your location. If your region's rules change, we notify you in the Account tab and explain your options. Contact support if you're unsure about access in your city.
Deposits via DANA, OVO, GoPay and QRIS usually clear in under a minute. Your chip balance updates instantly in the lobby. If a deposit doesn't appear after five minutes, check your bank or app; then contact support with the transaction ID from your payment app.
Close your account anytime in Account Settings. Any remaining balance is returned to your registered bank via a withdrawal request. Your account data is erased within 90 days. Game history stays in our records for seven years to meet Indonesian financial rules.
Yes. Open Account Settings and select 'Data Access' to download a copy of everything we hold: email, phone, payment records and login history. To correct an address or email, use the 'Edit Profile' button. Changes take effect immediately.
We verify your withdrawal bank account matches your registered name. Once confirmed, the funds go to your bank via a standard transfer. Your bank then clears it within one business day. Withdrawals are logged in your Account History with a reference number.
Open a ticket in Support within 14 days of the transaction. Include the transaction ID from your DANA, OVO, GoPay, QRIS or bank app. Our team investigates within five business days and replies with evidence or a correction to your account.
No. Your account information remains with carolina evening only. We share payment details only with your bank and the payment provider (DANA, OVO, GoPay, QRIS) to process your transaction. We do not license or sell your contact information.
